Aurora Refund Policy

If you believe you are entitled to a refund, contact us at [email protected] within the applicable cooling-off or legally required period after the charge, stating your organization name, the invoice or order reference, and the reason for your request.

Refunds are considered on a case-by-case basis and may be granted where:

• You were charged in error, such as duplicate billing.
• The Service was materially unavailable for a sustained period through our fault.
• You cancel within an applicable trial or cooling-off window.

Refunds are generally not provided for partial billing periods where the Service was available and in use, except as required by applicable consumer protection law.

Approved refunds are processed by Paddle to your original payment method. Processing times depend on your payment provider and are typically 10–30 business days.

As Merchant of Record, Paddle may independently review and process refund requests in line with its own policies. Where our decision and Paddle’s process differ, Paddle’s buyer-facing terms govern the actual transaction.

[email protected] — Wait For It Internet Limited.